PRIVACY POLICY

SWISS'S COMMITMENT TO DATA PROTECTION

Swiss Beauty Cosmetics Private Limited, a company incorporated under the Companies Act 2013 and having its registered office at A-132, 1^st Floor, Lok Vihar, Pitampura, Saraswati Vihar, North West Delhi, Delhi- 110034 (hereinafter referred to as "Company"/"We"/"us"/"Our"/"SWISS") is committed towards protecting your personal information including any personal data ("Personal Information") as would be collected by the Company from you in the course of your access to and use of the Company's website (www.Swissbeauty.in) ("Website") and/or Company's mobile application ("App"). However, it is important to note that this Privacy Policy does not apply to any Personal Information that is made publicly available: (a) by you, or (b) by any person pursuant to any legal requirement.

This Privacy Policy contains:

(a) the notice to you informing: (i) what type of Personal Information is required from you, (ii) the purposes for which Personal Information will be processed, and (iii) details of the goods and services that will be provided to you on the basis of such Personal Information;

(b) methods through which your consent for collection and processing of your Personal Information is obtained;

(c) a request seeking your approval for collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment, combination, indexing, sharing, disclosure by transmission, dissemination, or otherwise making available, restriction, erasure, or destruction of your Personal Information;

(d) the process/information related to withdrawal of your consent, and the deletion or erasure of your Personal Information; and

(e) the rights available to you concerning your Personal Information under the Digital Personal Data Protection Act 2023 read with the Digital Personal Data Protection Rules 2025 (Collectively, the DPDP Laws).

SCOPE OF THE PRIVACY POLICY

This Privacy Policy forms an integral part of the Terms of Use and other policies or disclaimers available on the Website/App and shall be read in conjunction with those policies or disclaimers, as they govern our practices.

The purpose of this Privacy Policy is to outline and help you understand various guidelines and procedures that are consistently followed by SWISS when collecting, storing, utilising, disclosing or otherwise dealing with the Personal Information.

This Privacy Policy represents the sole and authorised statement of SWISS's practices with respect to the collection of the Personal Information through the Website/App and the manner of use of such information by SWISS.

NOTICE AND REQUEST FOR CONSENT

Notice: This Privacy Policy serves as a notice to you as per the DPDP Laws notifying you the type of Personal Information we require from you and for what purposes, details on how you may withdraw your consent, and the procedure for initiating a complaint with the Data Protection Board of India (Board).

Request for Consent: SWISS hereby seeks your explicit, specific, and informed consent to collect and process your Personal Information through in-app notification. By clicking the 'I Agree' or 'Continue' button on the Website/App, you grant your free, specific, informed, unambiguous, and clear consent to us for collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment, combination, indexing, sharing, disclosure by transmission, dissemination, or otherwise making available, restriction, erasure, or destruction of your Personal Information.

In case of any query, you may contact +918044318965 , Email : support@swissbeauty.in

HOW DOES SWISS COLLECT YOUR PERSONAL INFORMATION?

We collect and receive your Personal Information in the following ways:

1. Personal Information you provide on the Website/App: When you voluntarily provide Personal Information by filling in data fields on the Website/App, such as during registration or while placing an order, we collect and store this information. You may choose not to provide some information, but this could limit your ability to use certain features of the Website/App.

2. Automatic collection: We automatically gather certain information when you visit the Website/App, such as device information (including mobile devices), your interaction with Website content, details about your location, computer and connection details (e.g., page views, traffic to and from the sites, referral URL, ad data, IP address, browsing history and web logs).

3. Other sources: We may also receive Personal Information from third-party sources such as updated delivery addresses or other contact information, sponsored social media platforms or events where you voluntarily share information, or third-party applications or social media sites where you have opted to share usage or demographic information.

This additional information helps us enhance your experience, tailor our content, and offer products relevant to your interests. However, please note that SWISS is not responsible for the privacy practices of third-party websites that we do not own, manage, or control.

WHAT PERSONAL INFORMATION DOES SWISS COLLECT?

SWISS collects and stores the Personal Information that is necessary to facilitate your orders, handle refunds and improve our services. Our main goal is to provide you with a safe, efficient, and personalised experience, offering features and services in order to meet your needs.

When you access and use the Website, we collect and process the following information:

(a) your name, phone number, e-mail address, age, date of birth, and country;

(b) account details like username and password;

(d) device information like preferences, time zone, location, device's unique identifying number, operating system, device language, mobile network information, etc;

(e) certain anonymous data from sources such as server log files, cookies and pixel tags;

(f) any open data and public records such as information about you that is openly available on the internet;

(g) names, addresses, and phone numbers of people to whom purchases or orders have been shipped, and IP addresses;

(h) product interest information, as well as your opinions and individual preferences, etc;

(i) information about your product interests and data from our future affiliates;

(j) phone numbers used when calling our customer service; and

(k) information about your system, application software, and peripherals, that is gathered periodically to provide updates, product support, and other services related to the Website/App.

PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED

We collect and use your Personal Information to operate, provide, develop, and enhance our products and services. The key purposes include:

1. Purchase and Delivery of Products. We use your Personal Information to process and fulfil orders, deliver products, process payments, and communicate with you about your orders, products, services, and promotional offers.

2. Improving the Website/App. We use your Personal Information to provide functionality, troubleshoot issues, analyse performance, fix errors, and improve the overall usability of the Website/App.

3. Personalisation and Recommendations. We use your Personal Information to suggest features, products, and services that may be of your interest, understand your preferences, and personalise your experience on the Website/App.

4. Identity Verification. Your Personal Information helps us verify your identity, gather product reviews, respond to feedback, comments, and determine which store is closest to fulfil your order.

5. Voice, Image and Camera options. When using our voice, image and camera features, we use your input (voice, images, videos) to respond to your requests.

6. Compliance with Legal obligations. We collect and use your Personal Information to comply with legal requirements, prevent fraud, investigate illegal activities, and handle legal proceedings where necessary.

7. Communication. We use your Personal Information to communicate product notifications through various channels, such as phone, email, and chat.

8. Advertising. We use your Personal Information to display interest-based ads for products and services relevant to you.

9. Fraud Prevention and Credit Risks. We use the Personal Information to detect and prevent fraud, protect customer security, and manage credit risks through scoring methods.

LEGAL BASIS FOR COLLECTING PERSONAL INFORMATION

1. Performance of a Contract: Some information is processed because it is necessary for fulfilling our contract with you, such as delivering ordered products.

2. Legitimate Interest: We process your Personal Information based on our legitimate interests, such as marketing our products, while ensuring that your privacy rights are protected according to applicable laws.

3. Compliance with Legal Obligations: Certain data is processed to meet legal requirements, like retaining business records for fixed periods under local laws.

4. Consent: In some cases, we rely on your consent to process the Personal Information. You may withdraw your consent at any time as outlined in this Privacy Policy.

5. Processing without Consent: We may process your Personal Information without your consent in the following cases:

(a) to fulfil any legal obligation requiring disclosure of Personal Information to the Government; and

(b) to comply with any court judgment or legal order or any direction/order from any Government authority including Central Bureau of Investigation (CBI), Reserve Bank of India (RBI), and Police department.

REASON FOR RETENTION OF YOUR PERSONAL INFORMATION

We retain your Personal Information only for as long as is reasonable required or as necessary by applicable or regulatory laws or so long as it is necessary for the specified purpose for which we have collected your Personal Information. The retention period may vary depending on the type of data and the purpose for which it was collected.

Once your Personal Information is no longer needed for the purposes outlined in this policy, or unless we are legally required to retain it for a longer period, we will delete or erase it from our systems. If we are unable to fully delete your information from our systems, we will take the necessary steps to secure it and prevent further use.

If you wish to have your Personal Information deleted, you can contact us at support@swissbeauty.in or remove your account data through the Website/App.

CONSENT OF THE CUSTOMER

Please read this Privacy Policy carefully before proceeding, as by using the Website/App and providing your Personal Information, you consent to the collection and use of the Personal Information you disclose on the Website/App in accordance with this Privacy Policy, including but not limited to your consent for sharing your Personal Information as per this Privacy Policy. If you disclose any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

If you do not agree with the provisions of this Privacy Policy, then please do not access the Website/App or provide the Personal Information.

Furthermore, by providing your mobile number, you consent to receive communications from the Company, including service-related and commercial messages, even if your number is registered on the Do Not Disturb ("DND") or National Customer Preference Register ("NCPR") lists under the Telecom Commercial Communications Customer Preference Regulations 2018 ("TRAI Regulations"). By consenting, you agree that such communications from the Company will not be deemed as unsolicited under the TRAI Regulations, and you have explicitly opted to receive them on the provided mobile number.

HOW THE COMPANY SECURES YOUR PERSONAL INFORMATION

We take all reasonable steps to comply with the applicable laws to ensure that your Personal Information is stored in a secure environment protected from unauthorised access, modification, destruction or disclosure. To protect Personal Information against accidental or unlawful loss, destruction, or unauthorised access or disclosure, the Company has implemented robust security practices and standards to guard your Personal Information.

We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security measures that are commensurate with the information assets being protected considering the nature of our business operations.

We take appropriate organisational and technical security measures to protect your Personal Information by:

(a) encrypting the Personal Information;

(b) controlling access to the devices containing such Personal Information;

(d) establishing measures for backing up Personal Information; and

(e) retaining logs and Personal Information for up to one year to detect any unauthorized access.

We use a secure server to store your Personal Information when you use the Website/App or create an account on the Website/App. Any such Personal Information is encrypted securely to prevent unauthorised access. We will use technical and organisational measures to safeguard your Personal Information and we ensure that your Personal Information is saved on secure servers. In the event of a suspected data breach, we have technical and organisational measures in place to respond effectively. If we believe your Personal Information has been misused, lost, or accessed without authorisation, we will inform you within seventy-two (72) hours about:

(i) the nature, extent, timing and location of the breach;

(ii) the potential consequences;

(iii) the measures we have taken to mitigate the risk;

(iv) the steps you can take to reduce the risk; and

(v) the contact details of an authorised person who can respond to your queries

and then you may please contact our Grievance Officer to address the issue.

The security of your Personal Information is important to us. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers or any other sensitive information that can be used in identity theft.

While the Company strives to protect your Personal Information at all times, the Company cannot guarantee its absolute security and shall not be liable for any breach of security by a third party. It is also important for you to protect against unauthorised access to your username and password for your account and to your computer or electronic device. Be sure to sign off from your account on the Website/App in case you access your account from a shared computer or electronic device.

We would also like to caution our users about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by sending an e-mail misrepresenting it to be from a genuine source. Please be careful while dealing with and/or responding to such e-mails. If you receive such a message claiming to be from the Company, then please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.

The Company does not sell, rent, loan, trade, lease or license your Personal Information to any third parties. We are committed to protecting your privacy and ensuring that your data is stored in a secure environment at all times.

However, we shall not be liable for any loss, damage (whether direct, indirect, consequential, or incidental), or harm caused to you as a result of unauthorised access to or misuse of your Personal Information by any third party.

WHOM THE COMPANY SHARES YOUR PERSONAL INFORMATION

We may share your Personal Information with the following parties for specific purposes:

1. Affiliates and Group Companies. We may share your Personal Information with our affiliates and group companies for administrative purposes, and to help detect and prevent identity theft, fraud, and other illegal activities, in order to correlate related accounts to prevent abuse.

2. Employees, Vendors, and Agents. We may share your Personal Information with our employees, vendors, and agents to fulfil your orders and with other entities working on our behalf to complete your transaction.

3. Service Providers. We may share your Personal Information with service providers who help us protect and secure our systems and provide essential services that require processing your data. This includes hosting your information or analysing user data for profiling.

4. Professional Advisors and Law Enforcement. We may share your Personal Information with professional advisors and law enforcement authorities to meet our legal obligations or pursue our legitimate interests.

5. Third Parties in Legal Proceedings. We may share your Personal Information with third parties involved in legal proceedings if they provide a court order or similar legal basis. We may also disclose your Personal Information if we believe in good faith that it is necessary to prevent imminent harm or financial loss, or to report suspected illegal activity, based on our legal obligations or legitimate interests.

While we generally do not share your Personal Information with third parties, sharing may occur if:

(a) You request or authorise us to share your Personal Information;

(b) We need to comply with applicable laws or respond to valid legal processes; or

(c) We need to ensure the security of the Website, including preventing or stopping attacks on our computer systems or networks.

YOUR RIGHTS

When we process your Personal Information, you have certain rights under the DPDP Laws that allow you to control how your Personal Information is handled. You may approach our grievance officer to exercise any of your rights.

1. Right to Access Personal Information.

You have the right to know what Personal Information we are processing about you. You can request access to your Personal Information and we will confirm whether we are processing your information and provide details of the Personal Information we hold. To protect the privacy and security of our users, we will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by the Company. You may also request details of the parties with whom we have shared your Personal Information.

2. Right to Removal of Personal Information.

The Company endeavours to only process and record your Personal Information for as long as it is necessary. You have the right to ask us to remove the Personal Information we have about you from our servers. We will comply with your request unless we have a valid legal reason or obligation to retain your information.

3. Right to Rectification/Modification of Personal Information.

If any of your Personal Information is incorrect or incomplete, you have the right to request corrections/modifications. Some basic information can be updated directly through our Website/App.

4. Right to Data Portability.

You can request that we provide you with the Personal Information you have shared with us in a structured and commonly used format for your own use. You may send in your request to transmit your Personal Information to another organisation. We will intimate you regarding the status of such request after considering the technical feasibility of such transmission for the Company. To discuss your rights in order to do this, please contact us at support@swissbeauty.in .

5. Right to Object to Processing.

You can object to the processing of your Personal Information in certain situations. If we do not have a legitimate reason to continue processing your Personal Information, we will stop processing it. You also have the right to object to the use of your Personal Information for direct marketing at any time.

6. Right to Restrict Processing.

You can request that we limit the processing of certain types of Personal Information in specific circumstances. For example, if you believe your data is inaccurate, you can ask us to restrict processing until the accuracy is verified.

7. Right to Withdraw Consent.

You have the right to revoke your permission at any time if we are relying on it to process your Personal Information, in accordance with this Privacy Policy. To withdraw consent, you can contact us or send a communication to support@swissbeauty.in specifying your request to withdraw your consent. Please note that the withdrawal of your consent will not affect the legality of any processing that occurred before or even after the withdrawal, if it is legally justified.

8. Right to Opt-Out of Marketing Messages.

You have the option to opt out at any time if you no longer wish to receive marketing communications from the Company. You may also opt out at any time if you have agreed to get material that is tailored to you based on how and where you use our services. To do so, you can click the "unsubscribe" link at the bottom of any promotional email you receive.

Please be aware that while we update our data, you could continue to get marketing communications for a short while after opting out.

9. Right to Object to Cookies.

You have the right to set your browser to delete or reject browser cookies. Please note that the availability and functioning of the services may be impacted if you decide to delete or reject necessary cookies.

10. Right to Nominate.

You have the right to nominate an individual who may exercise your rights regarding your Personal Information in the event of your death or incapacity.

11. Right to Raise Grievance:

In the event you have any grievance with respect to your Personal Information shared with us, you may raise your concern with us in accordance with our Grievance Redressal Mechanism as included in this Privacy Policy.

12. Right to Complaint to Board.

In the event, any of your grievances or complaints are not addressed by us within the time specified under our Grievance Redressal Mechanism, you may raise your complaint with the Board.

ADDITIONAL USER RIGHTS FOR CALIFORNIAN RESIDENTS

California residents shall be able to exercise certain privacy rights relating to their Personal Information under California Consumer Privacy Act 2018 ("CCPA") and California Privacy Rights Act 2020 ("CPRA"). If you are a resident of California, the rights that apply to you are outlined hereinbelow.

(a) Right to Information Regarding the Collection, Use, and Sale of Personal Information.

In addition to the rights outlined above, as a resident of California, you have the right to inquire more about the following matters for the previous twelve (12) months, pertaining to:

(i) The general and detailed pieces of your Personal Information available with us;

(ii) The sources from which we procured your Personal Information;

(iii) The reasons why we have acquired your Personal Information;

(iv) The categories of third parties to whom we share your Personal Information with; or

(v) The categories of Personal Information we have shared with third parties about you.

You can contact our Grievance Officer (details of our Grievance Officer is provided below) or at support@swissbeauty.in to seek the aforementioned information. Upon receiving your request, we will need to verify your identity to address your concern.

(b) Right to Deletion of Data.

You have the right to ask us to delete any Personal Information that we possess about you. Upon receiving your request, we will intimate you if your data can be deleted and we shall instruct all third parties with whom we have shared your Personal Information with to delete the same. We may not be able to erase your Personal Information or direct our third parties to do so in certain situations. Examples of these situations include, but are not limited to, the following:

(i) If we need to retain your Personal Information in order to provide you our products or services, to complete a transaction or fulfil the requirements of a contract between us, or fulfil the requirements of a warranty on any goods purchased from us, or to facilitate a product recall;

(ii) In order to identify security issues, defend against malicious, misleading, duplicitous, or illegitimate behaviour, or to bring legal action against those responsible;

(iii) In order to find and fix faults that interfere with the functionality as intended;

(iv) To ensure that it does impede exercise or the right to exercise free speech of another customer;

(v) If storage of the data is required by the law; or

(vi) The storage of your Personal Information is essential for internal and lawful purposes.

There is no need to submit any request to the Company pursuant to opting-out of the sale of your Personal Information as we do not indulge in selling of your Personal Information to third parties. If you wish to opt-out of sharing of your Personal Information with third parties, please feel free to reach us at support@swissbeauty.in .

(d) Right to Exercise your Privacy Rights without any Discrimination.

The Company shall not discriminate against you, if you wish to exercise any of your rights provided under CCPA and CPRA, including but not limited to:

(A) refusal to provide goods and services to you;

(B) levying of differential pricing for our goods and services; or

(e) Right to use an Authorized Agent.

To exercise the rights mentioned above, you may employ an authorised agent to tender requests on your behalf. Please mention whether you are an authorised agent when contacting us to exercise any of rights under CCPA or CPRA. If so, we will provide you guidance on how to verify and handle your request.

(f) Right to Access Information about Automated Decision Making.

You may request the Company to share information about automated decision-making processes linked with your Personal Information. You may send in a request to the Company to opt-out of the use of automated decision-making technology.

ADDITIONAL USER RIGHTS FOR EUROPEAN RESIDENTS

You have the rights provided above under General Data Protection Regulation at any point, the Company is in possession of or processing your Personal Information, and if you are in the European Union/European Economic Area. To exercise any of the aforesaid rights, please contact us as at support@swissbeauty.in.

USE OF COOKIES

To enhance your shopping experience, we use cookies on the Website/App. A cookie is a small text file stored on your computer by your web browser (if you allow) to help make your future visits to the Website/App more efficient.

The Company uses Cookies to:

(a) store various information, including the number of times you access the Website/App, your registration details, and the number of times you view specific pages or products or items;

(b) manage and measure the performance of advertisements displayed on or delivered through the Website/App;

(c) compile data about site traffic and interactions to improve your future site experience and tools. We may also use trusted third-party services to track this information on our behalf.

Additionally, we automatically receive and record information on our web server logs from your device, including your Internet Protocol ("IP") address, for anonymous statistical purposes, website/app administration, and to enhance our business operations. We may also gather information from optional online surveys on the Website/App and third-party sites, which may include demographic details (like gender, age, and income) and user preferences for products and services.

By continuing to use the Website/App, you agree to our use of cookies. If you do not agree, you can block cookies in your browser settings, but this may affect some functionalities of the Website/App.

You can choose to be alerted each time a cookie is sent or you may turn off cookies through your browser settings. If you disable cookies, some features may be restricted, but you will still be able to place orders on the Website/App.

CLEAR GIFS (WEB BEACONS/WEB BUGS)

We do not use clear gifs (i.e., Web Beacons/Web Bugs) in our HTML-based emails. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users and to let companies know which emails recipients have opened, allowing them to gauge the effectiveness of certain communications and the effectiveness of their on-line marketing campaigns. In contrast to cookies, which are stored on your computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.

LINKS TO OTHER SITES

Website/App may contain hyperlinks to websites/apps operated by parties other than SWISS which are developed by people over whom SWISS exercises no control as well as the Website/App may contain social media plug-ins. This Privacy Policy does not apply to the practices of such third-party websites/apps or social media websites. Such other third-party or social media websites/apps may place their own cookies on your computer/electronic device, collect data or solicit Personal Information. SWISS is accordingly not responsible for the privacy practices or the content of such websites/apps.

COMMUNICATIONS

We may occasionally send you information on products, services, special deals, and promotions and our press releases or newsletters. We respect your privacy and you can contact us at support@swissbeauty.in if you subsequently wish to be removed from this mailing list.

Apart from above, the Company may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if Company's service is temporarily suspended for maintenance, the Company might send you an email intimating you the same.

ADVERTISEMENTS ON THE WEBSITE/APP

We work with third-party advertising companies to display ads when you visit the Website/App. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to the Website/App and other websites to provide advertisements for products that may interest you.

CUSTOMER COMMENTS AND CONTENT

If you post comments or content on the Website/App, please be aware that any information you provide may be read, collected, or used by third parties. We are not responsible for the information you choose to share, and we cannot guarantee that third parties have not copied or will not use such information in any way.

EMPLOYMENT OPPORTUNITIES

We offer a way for you to submit your resume or other information through the Website/App for various employment opportunities within the Company. Any information received through resume submissions will be kept confidential. We may contact you for additional information to enhance your resume and may use your information internally or keep it on file for future hiring decisions.

USE OF CHILDREN INFORMATION

Use of our Website/App is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect any Personal Information from children under the age of eighteen (18) years. If you have shared any Personal Information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. If we become aware that we have unintentionally received Personal Information from a visitor under the age of eighteen (18) years through the Website/App, we will promptly delete the information from our records.

If we process the Personal Information of a child or a person with a disability, we will:

(a) obtain consent from the parent or lawful guardian.

(b) ensure that the processing does not harm the child's well-being; and

COMPLIANCE WITH APPLICABLE LAWS

SWISS endeavours to collect, store, process, use, disclose and treat the Personal Information of its users in compliance with the provisions of the DPDP Laws, Information Technology Act 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, the Consumer Protection (E-Commerce) Rules 2020, and any other applicable laws as amended from time to time.

ADVERTISEMENT FOR SWISS ON OTHER BROWSERS

We use online advertising to keep you informed about our business and help you discover our products through the Website/App. You may see SWISS's products and ads on other websites and apps, including social media platforms.

We manage this through various digital marketing networks and ad exchanges, using a range of advertising technologies. The products and ads you see are based on information we have about you, such as your past interactions with the Website or products and ads you have previously clicked on.

EXCEPTIONS TO DATA PROTECTION OBLIGATIONS

Please note that none of SWISS's obligations and none of your rights as a data principal apply in the following cases:

(a) when processing your Personal Information is necessary for enforcing a legal right or claim;

(b) when Personal Information is processed by courts, tribunals, or other regulatory or supervisory bodies in India for judicial, quasi-judicial, or regulatory functions;

(d) when your Personal Information (while you are located outside India) is processed by us in India under a contract with a person located outside India;

(e) when processing is necessary for mergers, acquisitions, restructuring, or SWISS transfers, as approved by a court or competent authority; and

(f) when processing is required to assess the financial condition of an individual who has defaulted on a loan from a financial institution.

THIRD-PARTY ANALYTICS

We utilise third-party analytics services to assess your usage of the Website/App, generate reports on site activity, collect demographic data, analyse performance, and gather additional information related to the Website/App, mobile, and internet usage. These third parties use cookies and other technologies to help with this analysis and may sometimes link the information they collect with other data from our systems or third-party sources. By using the Website/App, you consent to the processing of your information by these analytics providers in accordance with their methods and purposes.

AMENDMENTS TO THE POLICY

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Access or use of the Website/App following the posting of such revised Privacy Policy would be deemed to constitute your acceptance of such revised Privacy Policy then in effect.

GRIEVANCE MECHANISM

For any queries related to this Privacy Policy, correction of any Personal Information provided by you or for making a complaint about breach of privacy, you may please contact the following official of the Company:

Name: Preeti Singh (Grievance Officer and Data Protection Officer)

Address: Magnum Tower-1, Unit 6-12, Upper Ground Floor, Sector-58, Golf Course Extension road, Gurugram, Haryana - 122011

Email Address: grievance@swissbeauty.in

Contact number: +91 9217283100

Details of Nodal Officer:

Name: Abheet Jamwal

Address: Magnum Tower-1, Unit 6-12, Upper Ground Floor, Sector-58, Golf Course Extension road, Gurugram, Haryana - 122011

Email Address: support@swissbeauty.in

Contact number: +91 8044318965

SWISS will take appropriate measures to address any grievance raised by you within seventy-two (72) hours. In case your complaint or grievance is not resolved to your satisfaction by the Grievance Officer, you have the right to escalate the matter to the Board.