To track your order, Follow the steps below -
1. Go to https://swissbeauty.in/pages/track-order
2. Enter your order ID.
Kindly check your whatsapp/email for real time order updates.

We usually dispatch orders within 24 hours and it takes 2-5 days to get it delivered post shipped.

We regret to inform you that once you have placed an order, we are unable to make any changes to it.
Alternatively, you can cancel and place a new order with the updated correct details.

Please Note: If your order has already been packed, you won't be able to cancel your order but you can refuse it at the time of delivery and you will get your refund within 5-7 working days in the source account if the order is already paid for.

Unfortunately, payment method changes aren't possible after placing an order.
However, if your order hasn't been shipped yet, you can cancel it and reorder with the preferred payment method and you will get your refund within 5-7 working days in the source account if the order is already paid for.

We are sorry to hear this, ideally our Courier Partner attempts delivery 3 times before marking it for return.
- Kindly check your whatsapp/Email for communications regarding delivery. You can also check detailed status for your order by clicking on https://swissbeauty.in/pages/track-order
Refund: In case your order has been marked 'Returned' by courier and is prepaid, the refund will be initiated to your original mode of payment once we receive products. Refund is credited in 5-7 working days from the date of processing, except for Saturday, Sunday, and national holidays.

We are sorry to hear that. Your order might me delayed due to weather/courier issues. Dont worry!, we are diligently trying to delivery your order.
Click on this link to track your order https://swissbeauty.in/pages/track-order

Please follow the steps below to cancel the order-
1. Go to https://swissbeauty.in/account
2. Click on "Order history"
3. You will see a cancel button right next to your order. Click on it, confirm cancellation and your order will successfully be cancelled

Note: If you are unable to see the cancel button, that means your order has already been packed or shipped. In such case, you will not be able to cancel the order.
If you still wish to cancel it, kindly refuse the order at the time of delivery and incase of prepaid order, you will receive your refund within 5-7 working days.

Your order is cancelable only before it gets packed. Once it is packed, you won’t be able to cancel the order but don't worry, you can refuse at the time of delivery and we'll process the refund once the order is marked Return to origin (RTO) by our courier partner.

We apologize for the inconvience caused. However, this could happen due to certain issues at our end.
- Don’t worry, any payment deducted will be refunded to your source account within 5-7 business days.

We apologize for the inconvience caused. Kindly try below to help you proceed with the order placement -
1. Please try again after clearing your browser's cache and cookies, or
2. Try with a different payment method

We regret to inform you that we do not accept international credit cards.

For paid orders, refund is initiated instantly on cancellation/Returns/Failed Order.
Once the refund is initiated, it takes 5-7 working days from the date of initiation (except for Saturday, Sunday, and national holidays).
Kindly check your source account for the refund information.

You will receive 30% of the total order value as cashback in your wallet.

On eligible orders, you will get the cashback in the cashback wallet within 24 hrs of order delivery.

Please follow the below steps.
1. Create your new account with Swiss Beauty on www.swissbeauty.in or login using your existing Swiss Beauty account using your registered mobile number.
2. Add products in your cart and proceed to checkout.
3. At checkout, select the "redeem" option provided to redeem your Swiss Cash.
4. If you are eligible for cashback, the same will be added in your Swiss Cash Wallet account within 24 hours of successful delivery.

As per Cashback policy, the user is eligible to pay 50% of the order value via Swiss Cash

The cashback will be valid for 30 days from the date of credited.

If your payment was failed and Swiss cash was deducted, please wait for 24 hrs for the cashback to be credited back to your wallet.

Under no circumstances will you be entitled to withdraw the eligible cashback amount into your bank account or otherwise ask for a cash withdrawal. The cashback amount will be applied as a discount for your eligible purchases. The cashback amount cannot be credited into any pre-paid instrument issued under applicable RBI laws.

We apologize for the inconvinience caused.
Please reach out to our customer support team on chat for LIVE Agent support or raise your query on https://swissbeauty.in/pages/contact.
Please note, it is mandatory for you to share clear pictures/video of your order so that our agents can help you swiftly in the best possible manner.

We take this matter seriously and deeply apologize for the inconvenience you've experienced. Please reach out to our customer support team on chat for LIVE Agent support or raise your concern at https://swissbeauty.in/pages/contact

We recommend checking in your neighborhood to see if your order was delivered nearby. Additionally, you can contact the courier who handled the delivery for further assistance.
If still your query is unresolved, Please reach out to our customer support team on chat for LIVE Agent support or raise your concern at https://swissbeauty.in/pages/contact

Please raise the return request on chat/call or through https://swissbeauty.in/pages/contact and share the reason for the return along with an image of the delivered items and shipping box. We apologize for any inconvenience caused.
Please note:
-We only allow return in specific cases and within 48 hours of order delivery. Please refer to our Return policy before applying for return. You can view our return policy at https://swissbeauty.in/pages/refund-policy

- After your return has been placed, it takes 2-3 working days for the courier boy to come and pick-up your return shipment.
- Refund for paid orders is processed once the products are returned back to us. The whole process takes around 5-7 working days.

Only in case of a wrong, expired, or damaged product received, a return can be created. It is mandatory to make a 360-degree unboxing video while receiving the parcel. This video should capture the complete process of opening the box and inspecting the parcel and the products from all angles.

To use your coupon code and avail discount, follow below steps -
1. Add products to the Cart
2. Click on "checkout" button on cart
3. There, you will get the option to enter the coupon code manually, or you can select from the available options
4. Click on "Apply"

If a coupon code you entered appears as “not applicable,” it may have been deactivated or may not meet the required terms and conditions. To verify the eligibility criteria, please visit the checkout page and click on “View Coupons” to review the applicable terms and conditions of each offer.

To register for an account -
1. Add a product to the cart and checkout using your registered phone number only.
2. The moment you get to the payment page, your account will be auto-created with the
phone number and email you provided at checkout (You need not to complete the
payment).
3. Thereon, you can login using your phone number via OTP.

You can also click on the "profile" icon located on top right corner of the website, enter your phone number-> enter OTP and you will be registered with us.

1. Click on the profile icon on the top-right corner of the website
2. Enter your Phone Number and click on 'login with OTP'
3. Enter the OTP received on your phone and you will successfully be logged in.
Please note: If you are not able to get OTP on your mobile number to login, click on 'Resend OTP' and check again.

Thank you for your interest in Swiss beauty. Kindly submit your details here and we will reach out to you: https://docs.google.com/forms/d/1uSKsdgw0n3fowh_YLc4FkH9aXKznlzTTW9aW7BYhRgg/edit

Kindly reach out to our customer support team on chat for LIVE Agent support or raise your concern at https://swissbeauty.in/pages/contact

Kindly reach out to our customer support team on chat for LIVE Agent support or raise your concern at https://swissbeauty.in/pages/contact